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January 24, 2008
Just wanted to let you know SUZI DAVIS
ROCKS!!! You guys are the BEST. You knew
we'd have the best time on our cruise, and I
knew it would be great, but it was even
better than we expected. And you all had a
lot to do with that!!! Thank you so much
for all your company did for us. All the
extra "treats" were wonderful!! (I savored
my chocolates and champagne most of the week
and the wine at dinner which we found out
was provided by Suzi Davis was an extra
treat!). You already know Marci is
exceptional, but just want you to hear
again, she's the best!! Theresa was great
too. This was one of our best (if not the
best--though I don't want to say that since
the kids weren't there, but that might be
why it was so good!!) trips Bryan and I have
taken, and we have decided, because of your
great service, to try really hard to do this
every year--the trip with Suzi Davis/WBNQ.
I really hope you do another cruise next
year (I love cruising and can do that on
every vacation), but if it's an all
inclusive to some resort, as long as you
plan it, Bryan and I will sign up.
Thank you doesn't seem to say enough, but I
do thank you, Marci, Theresa, and Suzi
Davis. Susan mentioned at our private WBNQ/Suzi
Davis party last Friday that if we see you,
you'd except hugs. Well, you were going to
get a big bear hug from me, but I didn't
know when I'd see you so I wanted to write
to let you know what a great trip this was.
Cathy Huff
Bloomington,
IL
From time to time clients
are dissatisfied with some aspect of their vacation
and it is our job to rectify these situations.
Below is a testimonial from a client that needed our
assistance with a specific supplier.
September 3, 2006
In our original letter we challenged your commitment to
the Suzi Davis Travel goal of "providing the best and
most reliable service our customers have ever
experienced". Additionally, when we wrote that
letter we had little faith the outcome would be a happy
one. Obviously we were wrong on both counts; Suzi
Davis Travel does provide outstanding server.
We should tell you, we had considered just buying this
vacation on the Internet. Once of the lessons we
learned here is that "Internet bargains" aren't bargains
at all if you have any difficulties and are up against a
faceless Internet company. Suzi Davis Travel adds
that personal touch and the corporate clout it takes to
fix problems. We would have never resolved this
issue of satisfaction without the assistance of Suzi
Davis Travel.
Once again, thanks for your efforts and we look forward
to working with Suzi Davis Travel in the future.
Sincerely Yours,
James D. Humphrey
Decatur, IL
July 5, 2006
Hi Peggy, I just left you a voice mail, but I wanted to
also let you know in writing that my family reunion
cruise with Royal Caribbean went great!
Everyone had an awesome time. It not easy to organize
cabins and details for 40 people in about 16 cabins, but
you did a nice job with it! I really
appreciate all of your hard work, patience, and
communication you had with me and with my family. I know
that your efforts help us to have a
successful cruise trip. Your emails and letters giving
us information on how to prepare, plan and what to
expect really paid off. The hospitality room worked out
well. We didn't use it much during the day, but we did
take advantage of it during some of the evenings on our
cruise. RC was very accommodating to our request to have
the room available.
Thanks again for helping to make this important family
event a success. I have recommended you to some of my
friends. Let me know if there is
some sort of referral process that exists within your
company.
Take care!
Rob Wilburn
Normal, IL
May 29, 2006
Hi Tim, I just wanted to thank you so much for helping
with the upgrade for Merrill to the UK. I simply can't
express what that means to us. Merrill recently had a
stoke and although he's doing great now - it's really
taking him awhile to get his strength back. Getting the
upgrade to business class for him was a life saver. He
can now relax on the trip and not be so stressed. It
will make his trip so much better and I don't know how
to thank you enough.
I also wanted to tell you that Susan is a treat delight
to work with. Working with the Osmonds travel is very
demanding and there are always a million last minute
changes and crazy request and Susan has always just been
wonderful. She has gone above and beyond in helping me
get the best deals she can get and help me out on
weekends or late night or whatever crazy travel plans
that I give her she is always very helpful, patient and
kind. Thank you and your staff for helping with our
travel needs - you guys are the BEST!
Teresa Heard
Personal Assistant to Merrill Osmond
March 31, 2006
My
Bueno! We are back! What a wonderful time we had. It
was breath taking, fabulous, relaxing, beautiful,
outstanding! I would recommend this to anyone. I guess
the best comment we can make is we both felt we should
have PAID MORE for this location and vacation! The spa
was out of this world.
It
was just so peaceful and relaxing...just what we needed.
The staff was professional and respectful. There was
tons to do if you wanted. The Fun team was great (the
activities hosts), the JR suite was huge, more than
enough room even with 2 teenage girls. Food was very
good. Shows in the theatre every night if you wanted to
go. Weather was a little cooler than I expected, but
still warm. It clouded up every day at 3 or 4 so we got
up early to make the most of our sun time.
Would do it again in a minute. Sorry for the last minute
doubts. I will send pictures when I get them loaded and
edited!
Martha and Stan Geison
March 7, 2006
Marci,
On behalf of the entire Kahuna Team, THANK YOU! Our little adventure in Lake Tahoe was wonderful. We couldn't have done it without all of your hard work. Everything went as smoothly as can be be hoped for. We appreciate all your efforts that went into making this trip a success!
Thank you,
Ernie Beckman
February 17, 2006
Hi Mark!
We wanted to let you know that everything went well with our Caribbean cruise last week. It was a good strategy to get down there the night before, as Ft. Lauderdale had some severe weather the morning of the cruise. Princess is a first class organization! Once again, this was a great 20th anniversary cruise! Thank you for all of your help and guidance. We did much better using your services than going it on our own via the web.
Sincerely,
Rick & Mary Skelley
February 13, 2006
Hi Tim,
We're back from our driving
trip to Florida and our Caribbean cruise. We
had a great time. This was our first 14 day cruise
and we really enjoyed it. With the exception
of Dominica, we liked all the ports we visited.
We were especially pleased with San Juan, Puerto
Rico (it was completely different than we had
envisioned) and Aruba.
Wanted to thank you for all the "Perks" we had on our trip. They were great and much appreciated. It was pleasant to arrive at our stateroom and find 4 bottles of wine plus all the other gift items you were so gracious to give us. The meal we had in the Pinnacle dining room was one of the highlights of our cruise. The steak we had (and all of us had filets) was as good as any midwest beef we've had before!!
Our stateroom was larger than on any other cruise line we have been on and the onboard dance and sing cast were the best of any of the cruise lines that we have experienced.
We did not think the food was quite as good or as varied as we have had on the Princess cruise ships but the service was as good as others. We were particularly disappointed in the morning pastries and the evening desserts (both variety and quality). The pastries (we heard from others) were packaged and purchased in Tampa. However, the bottom line is that we never left a table hungry!!
This boat was not as large
as some we have been on so it did not have as
many amenities as others, however, it was
comfortable. All in all we had a great trip and
wanted you to know that we appreciated all the
things you and Stacy Lyn did for us. We look
forward to working with you on our next adventure
-- wherever that may be.
Forward to the Harris family vacation this summer on the Freedom of the Seas. We are all anticipating a wonderful trip. It is our understanding that you will be sailing on it this spring and we would appreciate any feedback from you when you return. We would particularly be interested in the reservation process for any on-board activities (we have kids from 5 to 14 who think they want to be involved in everything!!). Thanks in advance for your help.
Thanks again for everything. It made our trip so much more enjoyable.
February 10, 2006
Susan,
I received your voice mail today concerning the quality of our vacation. We had the best time of any vacation in the past. Thank you for all the details of which made our trip seamless.
We took your advice and took the 6.30 a.m. flight opposed to the 10.30 a.m.
flight. We were a little tired as we were only able to get 2 hours of sleep.
The transfer on and off the ship was a snap being
in the skipper club. We were actually 2 of 10 people
that were the very first passengers off the ship.
I felt a little guilty since we were in no hurry.
I realized it was pretty nice to be the first off
the ship when we saw 8.000 pieces of luggage waiting
for us to search through.
Our flights were on time, we never lost our luggage, and the weather was wonderful as it never rained on us in the 9 days.Charlene did well with her first cruise. We were not affected by the movement of the ship.Thank you for helping make our trip a success and I am looking forward to your future help with future trips.
Best Regards,
Darren Roelfs
February 10, 2006
We're back to cold weather and reality now! We had the most wonderful vacation in Mexico and everything was PERFECT from the weather, the resort, the wait staff and service, travel rep in the lobby, flight and transfers, etc. We had no problems at all and feel like we spent 6 days in Paradise. We stayed at the RIU Playacar and recommend it highly. We checked out the other two RUI resorts, the Tequila and Yucatan, and those are also very nice.
The grand opening for the new RIU Palace was taking
place and it's very extravagant and is, in deed,
a palace! Absolutely huge!! Shopping on 5th Avenue
was quite an experience! We got to see a cruise ship
that was docked there up close and it was amazing.
We did the deep sea fishing for a half day and it
was spectacular. Didn't land "the big one", but caught
quite a mess of others. I would have to say that
the highlight for me was the snorkeling. We have
salt water aquariums here at home and to see everything
in it's natural habitat is indescribable. We both
had underwater cameras and was amazed at how well
the pictures turned out. I can't thank you enough
for everything you did to arrange this very special
trip for us. The whole experience gets an
A+++++! We will have these wonderful memories for a lifetime!
Rose Thurm
January 30, 2006
Tim,
As far as rating the services provided by Suzi Davis Travel for Travel Perspectives, that's very easy. Mark Burks may very well be the best agent I have ever worked with in my 30+ years in this business. He is extremely conscientious, knowledgeable and responsive with both the clients and me.
Although, I have not had much contact with the rest of your staff, I can praise Karyl Hill, who also is very prompt in getting those all-important checks to me, along with timely reports of our financial transactions.
I have never failed to receive courteous treatment from Sab and anyone else who answers the phone, nor have I ever had any complaints from the ATLA staff or members. From my standpoint, you should be very proud of the house that Tim built.
Ron Prosperi
President of Travel Perspectives
Promoting ATLA Tours
August 29, 2005
Radio Bloomington and the Suzi Davis Travel family
share a long history, dating back to 1967. That was
the year that the “WJBC Great Escape” was born,
sending a handful of station listeners to Grand
Bahama Island to escape another cold Central
Illinois January. Since that first “escape,” Suzi
Davis Travel has been the official travel partner of
WJBC and the Radio Bloomington family of stations,
guiding our listeners to destinations including New
York City, Las Vegas, the Canadian Rockies, and
Alaska on group tours. Suzi Davis Travel has also
helped us to create spectacular travel packages for
many of our radio stations’ promotional give-aways.
Our relationship with our
listeners is tremendously valuable to us. We have put
our trust in Suzi Davis Travel to create exciting
itineraries at a great value for our travelers, and Suzi
Davis Travel continues to exceed our expectations. It is
without reservation that we would recommend Suzi Davis
Travel as your travel partner. I would welcome you to
contact me with any questions, or if I could provide any
further information.
Sincerely,
Janae Jontry
WJBC Station Manager
Radio Bloomington Director of Marketing & Promotions
August 29, 2005
NYC Ministries Inc. has had the pleasure of
working with Suzi Davis Travel since 2000 and is
delighted with the quality of service we have
received from them. They are very attentive to
our needs as a non-profit organization in finding
quality travel at a great price.
I am the Program Director for
our organization which conducts mission trips to New
York City five times a year. Suzi Davis Travel
provides for all our trips during the year. Our
largest trip during the summer has over 300 attendees
coming from 5 to 7 different states. Suzi Davis
Travel has been wonderful at arranging for all the group
transportation including flights and ground
transportation as well as dealing with frequent flight
deviations and name changes. Suzi Davis Travel has
been significant in providing our travelers with a great
first impression of our organization as they meet our
groups when they arrive at the New York City airport.
Suzi Davis Travel has also been vital in all contract
negotiations with the hotel for our trips. They
are a tremendous support to us from the start with the
signing of the contract to the end with the final
billing and rectifying an problems from the trip in an
appropriate manner.
We highly recommend Suzi Davis
Travel to any organization looking for a great agency
and we even refer attendees to Suzi Davis Travel for
their individual travel needs.
Sincerely,
Christine Decker
NYC Ministries Inc.
We were extremely impressed with the package Suzi Davis Travel put together for 2005 Lite Rock 107's trip. We often have looked at tours and trips like this but were never sure what we would run in to. The individuals that went on this trip were all in about the same age group and there were a variety of individuals who liked to do allot of different things. Everybody was respectful and just wanted to relax and enjoy themselves. That is what we are looking for. We are the kind of folks who like to go off and do our own thing and really take in the area we are visiting and RELAX!. We certainly did that in Cancun. It was one of the most enjoyable vacations I have ever taken outside of our trip to Maui which was also put together by Suzi Davis Travel. You guys are the best. Please put us on the list when the trip is ready to announce.
Thanks,
Kay Wurmnest
To Whom It May Concern:
Suzi Davis Travel Agency has been my corporate and personal travel agent since 1995 and has done a superb job for me. The agency is very reliable, and has been very conscientious in finding the best prices for flights that fulfilled our travel needs.
I have been the Executive Producer for the Republican National Convention in 1992, 1996, 2000, and 2004, and my company was the general contractor for all production aspects for each of those conventions. Suzi Davis Travel booked in excess of three hundred flights for my company for each of the 1996, 2000, and 2004 conventions. Since all of my staff are in show business, they are continually changing their flights, often at the last minute. The personnel at Suzi Davis Travel have been diligent in attending to our needs, and have made themselves available at all times of the day or night.
I also produce the Radio City Christmas Spectacular, and other shows throughout the United States, and I usually travel fifty to seventy people on most shows. Over the past ten years of working with Suzi Davis Travel, I have had nary a complaint from any of my staff or talent performing in these shows. Quite the opposite; many of my staff have started using Suzi Davis travel for their personal travel.
Very truly yours,
David J. Nash, President
David J. Nash Associates, Inc.
I would recommend the Alaska tour to everyone, it exceeded our expectations
Tom Williams
Wonderful weather, nice touch What a fantastic first experience of Alaska
Jewl and Debby Moyers
It was great having everything booked and planned, overall the Alaska trip was great
Peggy Shane
Great Trip, I am so glad I went to Alaska.
Susan Hinrichsen
Dear Janet,
Wow what a great vacation. Thank you so much for all your help and planning. The ship was amazing, Mariner of the Seas. Our balcony was the very first one at the front of the ship with extra windows, great view.
We ended up going to Nassau instead of Coca Cay. We took a taxi ride in the Bahamas - scary, snorkeled 2 times- Jamaica and Grand Caymans, the Caymans were beautiful, climbed Dunn's river falls-awesome, went to stingray city-man were the stingrays big, and shopped at all the stops. Jamaica was interesting, a little intimidating, but fun. The ship had everything you could want and they treat you like royalty and I wanted to take my waiter home with me. Ended up spending a lot of extra on the ship but it was worth every penny. Thanks again for making our 10th anniversary so very special.
Tonya Retter
P. S. Can't wait to schedule
our next cruise!! Any great deals come your way,
let me know. We will be taking our kids next time.
So we need a cruise for 5, kid oriented, maybe
next year or the year after.
Dear Peggy,
We wanted to thank you for arranging our cruise. We had a wonderful time on the trip. It was our first experience on a cruise ship and we enjoyed it very much. We would highly recommend Navigator of the Seas cruise ship to anyone and have done so constantly since returning home.
We would like to go on more cruises in the future. Thank you for all your arranging and for answering all our questions. Also, thank you very much for the nice box of cookies! Sincerely,
Dave & Shirley Wilson |